XTLASER After-sales Service-Ariel
XTLASER After-sales Service
Fiber laser cutting machine is not a small machine.So many clients worry about the after-sales service when they receive the machine.So in this article,we will introduce XTLASER After-sales Service to you.Hope it will help you learn more about us.
1.About the after-sales service
*We have separated after-sales service department online to answer any of your questions.Almost of
95% problems form clients can be solved here.When you received the machine, we will create an online
group for you(on whatsapp/skype/wechat), any questions about the machine, you can send us message
in the group, we will reply you in time.
*Our engineers are available to work overseas at any time and the after-sales training is free(the service is
change to online service duo to the COVID-19).
*We take part in almost all industrial exhibitions around the world.And we plan to attend European exhibitions
if the situation is better.During this time, we will pay a visit to our existing clients for free inspection and maintenance.
2.About the installation
We will send engineers to clients’ place to help install the machine and train workers.The training is free.
Clients only need to offer round-tickets and provide boarding and lodging for 3-5days.And we also provide
online installation service because of the COVID-19,many clients have successfully installed the machine
through online training.We believe you also can install the machine successfully.
Any other questions,pls feel free to contact us.