Many our clients, before making the final decision, will consider the after-sales service, and trouble shooting ability.
Yes, it can be understood that, and both we have online-shopping experience.
And I bought my first laptop on Amazon China. So for such a high value product, both your company and your worries. We can understand it totally.
1. For the cnc 2kw metal laser cutting machine itself
-Zero maintenance is one of major advantages of fiber laser cutter.
All our cnc 2kw metal laser cutting machine will accept 72 hours testing before delivering out, which can lower the failure rate.
2. For the easy operating feature:
– CNC 2kw metal laser cutting machine can be operated easily.
One of our Pakistan clients, who bought our cutter early, is also the first time to touch this cnc 2kw metal laser cutting machine.
Even me, also consider whether he can operate the machine well, when he guaranteed me we did not need to send the technician to their factory.
But luckily, when he got the machine, and the machine works well.
3. Engineer’s overseas Installation & Training
– XT LASER offer 4-7 days free-trainng and installation service, once bought our machine.
During the training and installation service, then our engineer will give the full and necessary training at clients’ factory.
After accepting the training, all our clients’ engineer can use the machine well.
4. Professional after-sales service team:
– We have professional after-sales service team, 24 hours trouble-shooting ability to help solve clients’ problems timely.
95% after sales can be solved by online checking.
If necessary, engineer can go the local factory to solve the problem.
– What’s more, there is only 6 hours time difference between Finland & China, so normally, when your machine has problem, then we can solve the problem at your local morning.
(Your local morning will be our afternoon.)
– Once checked the problem reasons, we will arrange the replacing part within 24 hours by TNT or DHL express door to door service.
5. About the Warranty:
– The current price I offer u is with 3 year warranty for the laser source & the whole machine.
– During the warranty time, except the consumables & human factors caused the broken, then we will give the free maintenance & free part by using the fastest express.
(The shipping cost will be paid by our parts.)
6. About the machine using situation:
– Most importantly, per our client’s feedback, the major problems. They met now. Are not the machine itself But the cutting technical ability.
So there is no need to worry about the after-sales ability, after accepting our training service.