When you receive cutting machine,prepare the below things
When you receive cutting machine,prepare the below things.
About the machine installation and training,before the engineers come to your factory,you need to prepare:
Cause you need to cut 1mm to 6mm stainless steel,it need Nitrogen.
At least 2 bottles of Nitrogen.
If you need cut carbon steel,then prepare the Oxygen.
At least 3 bottles of Oxygen.
Purity is 99.99%,if we need change the lens of laser head,we need to use it.
And in your future using,you also need it to clean the lens.
3.The suitable industrial voltage,you should have it already.
4.Prepare the lubricating oil.
You know we have the lubricating oil system, to make sure the guide rail,rack and pinion ,etc.
5.If possible,prepare some tools,like Wrench, pliers, electric drill,need install the machine.
6.Do not damage the package,when engineers arrived at your factory,you open the package together.
When the machine is coming to your factory,let me know when you have time for installation and training,i need time to apply the visa for engineer.
How to help our customer regarding service and maintenance?
First, we have 3 years warranty of the whole machine.
In the warranty period,if it break down or some parts damaged(Except the human factors and the factors of force),the seller should be responsible for repair for free, the parts need to be replaced will be provided from seller for free. If some parts need send back, the seller bear the shipping.
After you receive machine,if our machine can not perfectly do your work or it is not the exact machine we have shown you during 1 months,we accept termless return.
Second,we have after sales department, with professional after sales engineers,they will support you within 1 hour after get your question.
More details you want to know about the fiber laser cutting machine.