After-sale services of Fiber laser cutting machine-Ariel
After-sale services of fiber laser cutting machine
This article is about after-sale services of Fiber laser cutting machine.
Many new clients will worry about the after-sale service of fiber laser cutting machine. We will share you our after-sale service with you in this article. Hope it can be helpful with you.
Firstly, 24*7hours online service and if you have any questions or technical problems, our engineer will help you solve these problems and offer you solutions with phone or face-to-face online communication.
Secondly,For the machine installation, we will send engineers to you factory to help you install the machine and train your worker.You only need to pay the round-tickets ,boarding and lodging.Generally, it will take about 3-5 days.
Thirdly,In the warranty, if there are some parts are broken(not include the quick-ware parts), we will pay the shipping cost to send you a new. About the laser source, we will pay all the shipping cost to maintain it, then we will send you back. You don’t need to pay anything.
Fourthly,We will send you the machine operation video and manual before shipping.